By Gabrielle Katz
Operations managers keep the business running behind-the-scenes, whether that be in information technology, purchasing, accounting, reporting, inventory, or human resources. These unsung heroes of productivity are tasked with a lot to ensure the business runs effectively and smoothly each day. Read on for a few ways that operations managers can improve the way they manage data, time, and people to get the most out of their busy days.
Metrics that Matter
There is a lot of value in trackinggoals, especially since the goals of operations managers are driven by data. It is important to focus on the most useful metrics. There are three areas to measure metrics that are well worth the time of operations managers: financial metrics, customer-focused metrics, and value-focused metrics.
Focusing on the financial data or ”the bottom line” can help operations managers build their successstrategyaround areas of the business that need it most. From product output to maintaining margins, it is important to track and analyze the numbers that reflect the financial health and unique needs of the company.
Customer satisfaction is one of the most direct metrics to determine the quality of operations. Determine the rate of customer acquisition, analyze customer loyalty, and stay updated on shifting market demands. Do these metrics reveal practical areas of improvement?
Lastly, operations managers should find ways to add value to the internal and external stakeholders through metrics such as productivity, quality of work, or sales performance. Operations managers can determine the problem areas or “bottlenecks” in the organization through careful analysis of the metrics that matter. Whether that is improving human resources policy or discovering new ways to differentiate product, operations managers should continually be on the lookout for ways to create value for the betterment of the company.
Investing in the latest and most up-to-date technology is one of the best ways to reach full potential in operations productivity and data analysis. From project management software to automation capabilities, there are many new technologies to help improve productivity and efficiency. As an operations manager, are you taking full advantage of the right resources? Successful operations managers will be the ones who take initiative to implement new technologies into their system.
It Takes a Village
Identifying the problems in a company and moving toward solutions is only half the battle of an operations manager. Change cannot come from just one person. Operations managers must ensure the employees are on the same page so they can adjust behavior, processes, and mindset for long-term change. Soft skills such as communication,emotional intelligence, and building relationships are a big part of operations management. Something as simple as having solid communication skills can save managers a lot of stress.
It’s no secret that managing business operations can be challenging. That’s why the Limitless Program Consulting Group is here to help you sharpen your skills and discover the best practices for your business’ operations. We will work with you to develop streamlined processes to increase your organization’s efficiency and impact. Contact the TLP Consulting Group today to discover what works best for your business to thrive long-term. We look forward to connecting with you.